Infrastructure & Business monitoring
automates typical operations of
ISP NOC
What is Service Assurance from
NOC engineers point of view?
What is going on between, for example
"host down" event, customer's call "my internet doesn't work!" and "thank you! my internet is restored"?
Many operations! Here is part of the list. Engineer has to check:
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Events that indicates device outage;
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Does device outage mean service outage?
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Are events from devices related? What is root-cause of the problem?
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How many clients are impacted?
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What is priority of the problem?
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To whom tickets have to be dispatched?
They are performed with information from different data sources and tools.
Quality of services is determined, among other things, by the ability of the provider to quickly detect and resolve network faults
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Service impact analysis;
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Root Cause Analysis;
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Business Impact Analysis;
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Events correlations;
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Abnormal situation detection;
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Events categorization;
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Automatic engineers notification & incident creation;
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Automatic network devices diagnosis & recovery;
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Field engineers tasks automation.
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Reduce time for daily problem management tasks - NOC engineers can focus on complex issues & proactive actions;
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Reduce number of complaints from contact Center to NOC;
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Reduce mean time to repair.
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Reduce OPEX;
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Reduce services downtime;
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Reduce SLA penalties;
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Increase customers satisfaction (reduce customers churn).
WE OFFER
DESIGN
Scenarios & templates based on experience of other providers and your custom operations
INTEGRATIONS
With other OSS systems using REST, SOAP or other interfaces
IMPLEMENTATION
Scenarios & templates using Correlation Engine
SUPPORT SERVIСES
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