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Infrastructure & Business monitoring

automates typical operations of

mobile operator NOC

What is Fault Management from NOC engineers point of view?

Service impact analysis

Examples are:

  • Analyze additional information from events. In case in event from switch “MSC RP Fault" there is additional status “ABL” or CBL” – it means there is impact on service.

  • Analyze number of events occurrences: if in 5 minutes 10 “switching termination fault” events have arose – 1 synthetic (service affecting) event will be generated and 10 resource events will be suppressed.

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Root-cause analysis

  • Topology based;

  • Location basedl;

  • Other methods.

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Business impact analysis

For example, by:

  • Site importance (government, normal customer);

  • Is switch intermediate or edge?;

  • Traffic volume;

  • SLA.

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​Automatic notification

  • Identify responsible group of engineers (using information about location and technology domain from event) and generate relevant to event subject and body of message.

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Trouble ticket creation

  • Repair;

  • Proactive maintenance.

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Other tasks

  • Site access control;

  • BTS Power Management.

Why I&B monitoring?


Many operators stops at Collect & Consolidate level

  • Events available from a single pane of glass;

  • Reduced number of events through deduplication and problem-resolution correlations;

  • Unified naming convention and event presentation;

  • But other operations NOC engineers still do manually!

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We automate Service Assurance operations

  • Events categorization according to their impact on services;

  • Fault prioritization (in what time outage has to be restored);

  • Root-Cause analysis;

  • Intelligent trouble tickets creation and dispatching (manually and automatically);

  • Automatic service restoration.

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WE OFFER

DESIGN

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Scenarios & templates based on experience of other operators and your custom operations

IMPLEMENTATION

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Scenarios & templates using Correlation Engine

INTEGRATIONS

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With other OSS systems using REST, SOAP or other interfaces

IBM Netcool CUSTOMIZATION

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As well as integrations with EMSs & NMSs

SUPPORT SERVIСES

We earn our experience from projects for

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