Frequently Asked Questions
General
What is I&B monitoring?
I&B monitoring is a cloud-based Business & IT infrastructure monitoring platform designed to give organisations full visibility into business performance, IT services, and infrastructure within a single unified system.
Who is it for?
The platform serves a range of users, from C-level executives (CEOs, CIOs) to business unit managers, DevOps/SRE engineers, operations teams, and security teams, providing role-specific dashboards and insights
What problems does I&B Monitoring solve?
It eliminates data fragmentation, accelerates root-cause analysis, reduces alert noise, aligns IT performance with business outcomes, and provides actionable context for alerts and incidents.
Platform concepts
What does the platform monitor?
I&B monitoring can track metrics across business units, IT services, and infrastructure resources — including applications, containers, databases, hardware, web servers, and more.
What are business units and services?
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Business unit: An organisational segment (e.g. Delivery or Procurement) that contributes to business outcomes.
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IT service: A set of IT functions that support business processes and deliver value to users.
How are resources related to services?
Resources (servers, containers, etc.) are grouped into logical service layers and sublayers. Metrics collected from these resources feed into service and business dashboards.
Key Features
Does the platform support alerts?
Yes — smart alerting intelligently groups and prioritises events to reduce noise and deliver context-rich notifications to the right team members.
Can I integrate the platform with other tools?
I&B monitoring integrates with issue management systems (such as Jira) to streamline incident handling and automate issue creation.
Are dashboards pre-configured?
The platform provides predefined dashboards for business, services, and layers, enabling quick setup and visualisation without extensive manual configuration.
Getting Started
How do I begin configuring I&B monitoring?
A typical setup starts with:
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Defining what you want to monitor.
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Choosing what metrics to collect.
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Identifying which resources to collect metrics from.
Are templates and exporters supported?
Yes — the platform uses exporters (e.g. Prometheus exporters) and templates to collect and organise metrics for different resource types, such as Linux servers or databases.
Dashboards & Reporting
Who can use dashboards, and what types are available?
Dashboards are tailored by role:
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Executive dashboards for business KPIs and strategic visibility.
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DevOps/engineering dashboards for incident context and performance metrics.
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Operations dashboards for real-time service and resource status.
Can I see business impact directly?
Yes — the unified view allows users to see how technical incidents affect business KPIs and customer outcomes.
Alerts & Incident Management
Does the system help reduce alert fatigue?
Yes — contextual intelligence and grouping combine related threshold breaches into meaningful, actionable alerts
Can issues be automatically assigned?
The platform supports automatic issue creation and assignment to the relevant engineer or team, helping expedite resolution.
Technical Questions
What types of metrics can be collected?
Metrics can include system performance data (CPU, memory) and business KPIs that reflect service or process health.
What exporters or collection frameworks are used?
The system uses open-source exporters, such as Prometheus exporters, and templates follow industry best practices.
How is scalability handled?
The XaaS model and flexible SaaS deployment enable scalable monitoring across diverse IT environments and business layers.
Technical Questions
Is there a free trial available?
Yes — the website offers a free trial so organisations can explore features before committing.
Where can I get documentation?
Comprehensive documentation (including key concepts and getting started guides) is available after registration on platform: https://inbmonitoring.net.