Frequently Asked Questions
General
What is I&B monitoring?
I&B monitoring is an IT infrastructure & Business monitoring platform that gives organisations complete visibility into business performance, IT services, and infrastructure — available as SaaS or deployed on-premises.
Who is it for?
I&B Monitoring Platform serves CIOs, CTOs, and business unit managers — as well as DevOps and SRE engineers, IT operations teams, and security teams — with role-specific dashboards and insights tailored to each audience.
What problems does I&B Monitoring Platform solve?
I&B Monitoring Platform eliminates data fragmentation across tools, accelerates root-cause analysis, reduces alert noise through intelligent grouping, and connects IT performance to business outcomes — giving every team the context needed for a fast, accurate response.
Platform concepts
What does I&B Monitoring Platform track?
I&B Monitoring Platform collects metrics across business units, IT services, and infrastructure resources — including applications, containers, databases, hardware, hypervisors, web servers, network devices, and operating systems.
What are business units and services?
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Business unit: An organisational segment (e.g. Delivery or Procurement) that contributes to business outcomes.
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IT service: A set of IT functions that support business processes and deliver value to users.
How are resources related to services?
Resources (servers, containers, databases, etc.) are grouped into logical service layers and sublayers. Metrics roll up from these resources into service-level and business dashboards — creating a clear hierarchy from infrastructure to business outcome.
Key Features
Does the platform support alerts?
Yes — I&B Monitoring Platform uses intelligent alert grouping and correlation to reduce noise and deliver one context-rich, actionable alert per incident. Notifications are routed only to the responsible team, pre-populated with relevant metrics, events, and service context.
Can I integrate the platform with other tools?
I&B monitoring integrates out of the box with Jira, Zendesk, Zoho Desk, and email. Incidents are automatically created and assigned to the responsible engineer based on alert type and service ownership — eliminating manual handoffs between monitoring and operations teams.
Are dashboards pre-configured?
Yes — I&B Monitoring Platform ships with pre-built dashboards for business KPIs, service monitoring, and infrastructure layers. Ready to use from day one, with no complex manual configuration required.
Getting Started
How do I begin configuring I&B Monitoring Platform?
Setup follows a straightforward sequence: configure the resources to monitor, select the appropriate exporters, and enable logs and traces in I&B Monitoring Platform. With one click, download auto-generated deployment files and launch monitoring across your entire infrastructure with a single command.
Are templates and exporters supported?
Yes — I&B Monitoring Platform uses open-source exporters, including Prometheus-compatible exporters, alongside pre-built templates for each resource type: Linux servers, databases, containers, network devices, and more. Templates are built around industry best practices and ready to deploy from day one.
Dashboards & Reporting
Who can use dashboards, and what types are available?
Dashboards are tailored by role:
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Executive dashboards for business KPIs and strategic visibility.
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DevOps/engineering dashboards for incident context and performance metrics.
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Operations dashboards for real-time service and resource status.
Can I see business impact directly?
Yes — I&B Monitoring Platform correlates infrastructure and service metrics with business KPIs in a unified view. When an incident occurs, the platform shows which business units, processes, or customer SLAs are affected — enabling faster prioritisation across teams.
Alerts & Incident Management
Does the system help reduce alert fatigue?
Yes — correlated threshold breaches across infrastructure layers, services, and business units are grouped into a single actionable alert per incident. Teams receive targeted, context-rich notifications instead of raw metric floods — significantly reducing false positives and alert noise.
Can issues be automatically assigned?
Yes — I&B Monitoring Platform automatically creates issues in Jira, Zendesk, or Zoho Desk and assigns them to the responsible engineer based on alert type and service ownership — eliminating manual triage and accelerating time to resolution.
Technical Questions
What types of metrics can be collected?
I&B Monitoring Platform collects both infrastructure metrics (CPU, memory, disk I/O, network throughput, latency) and business KPIs (revenue, transactions, conversion rates, SLA compliance). All metrics are unified in a single data model, enabling cross-layer correlation.
What exporters or collection frameworks are used?
I&B Monitoring Platform uses flexible, open-source exporters — including Prometheus-compatible exporters — alongside pre-built templates for each resource type. This ensures broad compatibility across on-premises, hybrid, and cloud environments.
How is scalability handled?
I&B monitoring is available as SaaS with zero infrastructure overhead, or as an on-premises deployment for organisations with specific data residency or compliance requirements. The platform supports consistent monitoring across environments of any size — from a single data centre to distributed multi-cloud infrastructure.
Trial & Documentation
Is there a free trial available?
Yes — start your free trial at inbmonitoring.net to explore I&B Monitoring Platform before committing.
Where can I get documentation?
Full documentation — including key concepts, getting started guides, and configuration references — is available at https://inbmonitoring.net after signing up.